WE ARE COMMITTED TO PROTECTING YOUR INFORMATION
The HSE Group of Companies Inc. is committed to protecting personal information that we collect from you or that you provide to us and to using such personal information in compliance with applicable laws and regulations. We believe it is important for you to know how we treat your personal information received from our websites.
This Privacy Statement covers the information practices of websites that link to this Privacy Statement, including without limitation: hsegroup.ca, hsehomecomfort.com, homeservicesenergy.com, hsecooling.ca, (collectively referred to as “The HSE Group of Companies Inc. Websites”, “our websites” or “the Company’s websites”). Within this Privacy Statement, “The HSE Group of Companies Inc.” “we” and “our” means any one or all of the HSE group of Companies Inc., including without limitation those listed at the bottom of this Privacy Statement.
Please read this Privacy Statement carefully to understand our policies and practices regarding your personal information and how we will treat it. If you do not agree with our policies and practices, you should not use our websites. By accessing or using one of the websites, you are agreeing to this Privacy Statement. This Privacy Statement may change from time to time with no notice. Your continued use of our websites after we make changes is deemed to be acceptance of those changes, so please check the Privacy Statement periodically for updates.
COLLECTION OF INFORMATION
For each visitor to our websites, our web server may automatically recognize and store information, such as the visitor’s IP address/domain name combination; the full Uniform Resource Locators (URL) clickstream to, through and from our websites (including date and time); products you viewed or searched for; page response times; download errors; length of visits to certain pages and page interaction information (such as scrolling, clicks, and mouse-overs).
• Strictly necessary cookies. These are cookies that are required for the operation of our websites. They include, for example, cookies that enable you to log into any secure areas of our websites.
• Analytical/performance cookies. These allow us to recognize and count the number of visitors and to see how visitors move around our websites when they are using them. This helps us to improve the way our websites work, for example, by ensuring that users are finding what they are looking for easily.
• Functionality cookies. These are used to recognize you when you return to our websites. This enables us to personalize our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
• Targeting cookies. These cookies record your visit to our websites, the pages you have visited and the links you have followed. We will use this information to make our websites and the advertising displayed on them more relevant to your interests. We may also share this information with third parties for this purpose. Except for essential cookies, all cookies will expire after 10 years.
Most browsers will allow you to erase cookies from your computer hard drive, block acceptance of cookies, or receive a warning before a cookie is stored. However, if you block or erase cookies, we may be unable to restore previously specified preferences or customization settings and our ability to personalize your online experience may be limited. Please refer to your browser instructions or “help” screen to learn more about these functions.
Additionally, we may ask you to provide individually identifiable personal information which may include without limitation your e-mail address, name, business title, mailing address, and telephone number. The information that is associated with your individual profile enables you to participate in activities or complete a registration using our websites. You may provide us with information about yourself by filling in forms on our websites or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our websites, subscribe to our services, search for a product, participate in discussion boards or other social media functions on our websites, enter a competition, promotion or survey, report problems on our websites or participate in other authorized activities on the websites. Please do not provide us with personal information that we do not request as we will have no responsibility or liability to you for the consequences of your doing so.
USE OF COLLECTED INFORMATION
Domain name information that we collect is not used to personally identify you and instead is aggregated to measure the number of visits, average time spent on the websites, pages viewed and to improve the content of our websites.
We use your personal information to respond to your inquiries or to process your requests (such as to receive promotional materials). We also use it to administer our websites and for internal operations, including work planning, management and strategic decision making, troubleshooting, data analysis and hygiene, for updating and validating databases, product development, testing, research, statistical and survey purposes.
We may also use your personal information to provide you, and/or permit selected third parties to provide you, with information about products, services, promotions or events that may interest you. The HSE Group of Companies Inc. and these selected third parties may contact you by telephone, mail or by other means for these purposes. We and our selected third parties will only contact you by electronic means (e-mail or SMS) if you have consented to this in advance in accordance with CASL regulations.
We may share your personal information with other companies that are involved directly in providing services to us. We will only share personal information about you that is reasonably necessary for the other companies to have in order to provide their services to the HSE Group of Companies Inc. These companies are contractually bound to use personal information we share with them only to perform the services we have engaged them to provide. We may also share your information with selected third parties including business partners for the performance of any contract we enter into with them.
We will release information about you if you direct us to do so, if we are required by law to do so, or in other legally limited circumstances (for example, to protect you from fraud). If The HSE Group of Companies Inc. or one of its affiliates is sold (either through a merger into another entity or the sale of all or substantially all of the assets of the selling entity), we may disclose your personal information to the prospective buyer because personal information about the selling entity’s customers is typically one of the assets that is transferred to the buyer.
If you provide us with personal information, you shall have the right, on reasonable prior written notice to inspect, change, amend, or delete such information by sending an email to firstname.lastname@example.org.
You have the right to ask us not to process your personal information for marketing purposes. You can exercise your right to prevent such processing by indicating your preferences on the forms we use to collect your data.You can also exercise the right at any time by contacting us at email@example.com or at the following address:
The HSE Group of Companies Inc. Marketing Department,
251 Consumers Rd. Suite 403
Toronto, ON M2J 1R3
You may also manage your receipt of marketing communications by clicking on the “unsubscribe” link located on the bottom of The HSE Group of Companies Inc. marketing emails.
LINKS TO OTHER SITES
The HSE Group of Companies Inc. websites may contain links to other websites such as those of The HSE Group of Companies Inc. business associates and sales affiliates. While we try to link only to websites that share our high standards and respect for privacy, we are not responsible for the content, security, or privacy practices employed by other websites.
SECURITY OF COLLECTED INFORMATION
We maintain strict physical, electronic, and administrative safeguards that are designed to protect your personal information from unauthorized or inappropriate access. The only HSE Group of Companies Inc. employees that are authorized to access and use your personal information are those who are responsible for responding to inquiries or requests from you or whose responsibilities include functions that involve a permitted use of your information under this Privacy Statement. Employees who misuse personal information are subject to disciplinary action.
WHERE WE STORE YOUR PERSONAL INFORMATION
The HSE Group of Companies Inc. primarily stores the information we collect in Canada. To facilitate The HSE Group of Companies Inc. global operations, staff who work for The HSE Group of Companies Inc. and/or our suppliers may transfer and access such information from locations around the world, including any countries in which we have operations. We currently have third party operations in India and the Philippines.
By providing your personal information, you agree to this transfer, storing and/or processing. We will take all steps reasonably necessary to ensure that your personal information is treated securely and in accordance with this Privacy Statement.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your data transmitted to our websites; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.
If you have any questions, comments or suggestions about our personal information practices or about this Privacy Statement, please feel free to send us an e-mail at firstname.lastname@example.org.
THE HSE GROUP OF COMPANIES INC.
The HSE Group of Companies Inc. includes but is not limited to the following companies: HSE Home Comfort, Home Services Energy.
CHANGES TO THIS STATEMENT
The terms of this Privacy Statement govern the use and any information collected from our websites. We reserve the right to change this Privacy Statement at any time, so please re-visit this page as often as you wish. Changes to this Privacy Statement are effective at the time they are posted to our websites.
Last updated: June 27th, 2017